At Satori Skin Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or services.

1. Who We Are
Satori Skin Ltd is a UK-based skincare company. For the purposes of data protection law, we are the "data controller" of your personal information.
If you have any questions, please contact us at:
📧 info@satoriskin.co.uk

2. What Data We Collect
We may collect and process the following personal data:

• Contact Information: Name, email address, phone number.

• Account Details: If you create an account, login credentials.

• Order Information: Billing and shipping address, order history, payment method (note: full payment details are never stored).

• Marketing Preferences: Email subscriptions, communication preferences.

• Website Usage: IP address, browser/device info, pages viewed, time on site (via cookies and analytics tools).

3. How We Use Your Data
Your data helps us to:

• Fulfil and deliver your orders.

• Communicate order updates and respond to enquiries.

• Improve our website, services, and product offerings.

• Send you marketing content (only with your consent).

• Meet legal and accounting requirements.

4. Legal Bases for Processing
We process your data based on:

• Contract: To complete your purchases and deliver services.

• Consent: For marketing and optional cookies.

• Legal obligation: For tax and record-keeping purposes.

• Legitimate interests: To improve our operations and customer experience.

5. Data Retention
We retain personal data only as long as necessary:

• Order information: Up to 6 years, for legal and tax compliance.

• Marketing data: Until you opt out or request deletion.

• Inactive accounts: Deleted after 24 months of inactivity.

6. Sharing Your Information
We do not sell your personal data. We may share it with:

• Payment providers (e.g., Stripe, PayPal)

• Shipping and logistics partners

• Marketing platforms (e.g., Meta, Klaviyo, Google — if consented)

• Analytics tools (for website performance and insights)

All third-party providers are required to process your data securely and lawfully.

7. Your Rights
You have the right to:

• Access the personal data we hold about you

• Correct or delete your data

• Withdraw consent or object to processing

• Request data portability

• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact info@satoriskin.co.uk.

8. Cookies
We use cookies to improve site functionality, analyze traffic, and tailor content. You can control your cookie preferences via our site or your browser settings.

9. Updates to This Policy
We may revise this Privacy Policy occasionally. Please check this page regularly for updates. Continued use of our site implies acceptance of any changes.